Includes:

Introduction The Difference Between Customers and Donors What Do Donors Want? The Basics The Essentials The Special Activities Delivering Quality Donor Service Tax Implications Measuring and Evaluating Results Reasonable Expectations vs. Inappropriate Demands Compliance Issues Conclusion

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The service given to a donor matters because it will impact fundraising success. Learn how to do it properly in this great QuickGuide which takes you through all the crucial issues of Donor Service from What Do Donors Want to Measuring Results.